PHII Labs

Service

WhatsApp automation on the official Business Platform

An unanswered WhatsApp message is a lead that goes to a faster competitor, and a bot that invents replies costs you more than a slow human

Instant replies, qualified leads and clean human handoff on the channel your UAE customers already use

Capabilities

What we build

  • 01

    Lead qualification bots (EN + AR, incl. voice notes)

  • 02

    Portal lead intake: Property Finder, Bayut, Dubizzle

  • 03

    Template management and Meta policy compliance

  • 04

    Structured handoff to agents with full context

  • 05

    CRM write-back and conversation logging

  • 06

    24-hour-window and pricing optimization

Proof

Systems we shipped

FAQ

How much does WhatsApp automation cost in Dubai?

The cost has three parts: BSP fees, Meta's per-message pricing (utility and marketing templates are priced differently), and the build. A lead-intake and qualification flow typically lands in the low-to-mid five figures AED

Can I keep my existing UAE WhatsApp number?

Usually yes, by migrating it to the WhatsApp Business Platform. The number must be able to receive a verification code; chat history can be lost in migration, though some BSP onboarding preserves it

Can a human agent take over the WhatsApp chat?

Yes, and handoff is built in from day one. The agent receives the full conversation history, the bot's classification of the lead, and the reason for escalation, so the customer never repeats themselves

Will WhatsApp automation ban my number?

The official Business Platform with opt-in and approved templates carries far lower risk. Bans come from unofficial bots that automate the personal app, which violates Meta policy. We build only on the official API

Can the AI qualify buyers and tenants in Arabic on WhatsApp?

Yes, with an Arabic-capable model and dialect handling. Khaleeji voice notes go through transcription with confidence thresholds, and anything below the threshold routes to a human

Start with a free audit

A 30-minute call: we map one workflow and show where automation pays back first